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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who is best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Book an Appointment
Interpreter
If you require an interpreter either call or come into the surgery and we will be happy to arrange this service. The service covers a large range of languages but you must inform us at least 3 days before your appointment.
Urgent appointments for today or tomorrow (Monday to Friday)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
The practice operates an appointments system to consult any Doctor our Advanced Nurse Practitioner in the practice.
Ways to book
1. Telephone: 02380 672666
Extended access
We also have extended access available. See our Out of Hours information.
Book a Routine Appointment
The practice operates an appointment system to consult any Doctor our Advanced Nurse Practitioner in the practice.
How to book
- Telephone: 02380 672666
Physiotherapy Appointments
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
Please be aware that our GPs will always call to assess the home visit request first.
If you need a home visit, you can help us by calling reception before 10:30am and full details of the patients' name, age, address, telephone number and reason for visit are given.
Telephone: 02380 672666
Your co-operation in attending the surgery if at all possible is greatly appreciated. A doctor can see three or four patients (sometimes more) in surgery, compared to driving to visit one patient on a home visit. Home visits are for those who are too ill or physically unable to attend. All Home Visits are triaged by a clinician and where possible telephone contact will be made to the requestor/patient prior to a visit taking place.
We receive a large number of requests for home visits each day. It is important that we know the reason for the request so that the doctor can prioritise his/her visiting schedule. We aim for a Clinician to visit on the day of the request for urgent conditions.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Chaperones
Due to the increasing incidence nationally of patients' allegations against health care professionals, when visiting the surgery for a medical examination you may be asked if you would prefer a chaperone to be present. Similarly, if you would like a chaperone present, please feel at ease to mention this.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Ways to cancel
1. Telephone us on 02380 672666.
Out of Hours
Enhanced Access
We offer Saturday morning surgeries at Alma Medical Centre as follows:
- Saturday 9am to 12pm by appointment only.
The surgery will not be open for any other services during these times.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it's not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.